A first step into ChatGPT that produces real work in hour one
An introductory ChatGPT course for agency staff meeting AI for the first time. Practice on the work you actually do — drafting official documents, handling citizen inquiries, summarizing reports — with public sector security rules covered in the opening session.
What is ChatGPT basics for public agencies?
ChatGPT basics for public agencies teaches staff who are new to AI how to use ChatGPT safely on real work: drafting official documents, summarizing reports, and responding to citizen inquiries. The Ministry of the Interior and Safety has been rolling out required AI and digital transformation training for all public officials from 2025, and this course is the first step in that path. It is not a tour of features — it is practice applying AI to daily work while following public sector security rules.
Beginner friendly
Starts from core concepts and the interface itself, so first-time users can keep up.
Security first
The rule against entering personal or confidential data is covered in the opening session.
Usable tomorrow
Practice runs on real document formats, so participants can apply it the next day.
Evidence and cases
Why this training matters now
Required AI training for public officials
From 2025 the Ministry of the Interior and Safety has been rolling out required AI and digital transformation training for public officials nationwide, and the government has designated 2025 as the first year of AI transformation in public services.
Source: Presidential Committee on Digital Platform Government and Electronic Times (2025)
Curriculum
3 hours — what's covered
AI fundamentals and security
1 hourHow generative AI works, and the security rules for public agencies — never enter personal or confidential data
Practice on real tasks
1 hourDrafting official documents, summarizing reports, and writing responses to citizen inquiries
Tips and review
1 hourKey tips for safe AI use in a public agency, and how to check what it produces
Key concepts in the curriculum
A quick look at what this course covers.
First step
A single clean stair marking the start of AI learning
Security first
A clear shield standing for safe AI use
Learning objectives
- Learn the ChatGPT interface and how to use it
- Draft official documents and public notices hands-on
- Understand the public sector security guidelines for AI use
- Use AI to support responses to citizen inquiries
What you take away
- A set of example ChatGPT prompts for public sector work
- Sample official documents and inquiry responses drafted during the course
- A security checklist for AI use in a public agency
Expected outcomes
- Less time spent on straightforward document work
- Staff lose their vague fear of using AI
- A foundation for adopting AI safely, without security incidents
- The baseline skills needed to move on to advanced courses
How teams put this to use
Drafting public notices
Get a first draft of a routine notice — an event, a closure — and refine it quickly.
Supporting inquiry responses
Turn an inquiry into a courteous written response and cut the time it takes to reply.
Summarizing reports
Condense long documents or meeting notes into the points that belong in a report.
Organizing material
Turn scattered notes and source material into a structured first draft.
ChatGPT basics for public agencies — FAQ
Yes. The course is designed for public officials meeting AI for the first time and starts from basic concepts and the interface itself. No prior knowledge or coding experience is needed.
The core rule is never to enter personal or confidential information. The opening session covers the public sector security guidelines for AI use, and participants practice generalizing or anonymizing sensitive details so they can work safely.
Yes. The standard course runs 3 hours, but we adjust the length and the share of hands-on practice to your schedule and headcount, from a single department to repeated sessions for all staff.
The basic course is built so that everything can be practiced on the free version of ChatGPT, with no added license cost. Where a paid feature is required, we flag it separately.
Yes. Practice runs on the notice, inquiry, and report formats your agency actually uses, so the prompts and drafts produced in the session carry straight into the next task.
ChatGPT basics for public agencies — get started
Tell us your goals and headcount, and we'll design the program around them.